Healthcare News & Insights

4 tips to amplify your patient satisfaction surveys

Patient satisfaction surveys are growing in popularity among healthcare organizations as the U.S. health system continues its transition to value-based care. A well-designed and distributed survey can help you discover hidden issues or gems in your organization’s care system. It can also provide useful insights on whether you’re meeting patient expectations. In this guest post, […] [MORE]

Negative online reviews: Best ways to respond

Online reviews and ratings for patients are a fact of life for hospitals today. While positive reviews of facilities and providers can boost your reputation, negative ones can leave lasting damage. And even bigger issues can arise if providers take the wrong approach to responding to bad reviews. 

Negative online reviews: What you should and shouldn’t do

In the past, what patients thought about the doctors at your hospital or the facility itself didn’t really matter that much. Patients came to the hospital because they lived close, but now there’s a lot more competition and patient reviews of your facility and your physicians can matter a lot. 

Hospitals take unique approach to collecting payments

In the current economic climate, hospitals must think of unique ways to collect payments from patients, especially those who are uninsured or underinsured.