Healthcare News & Insights

Why hospitals should pay attention to Yelp reviews

Hospital executives may not want to pay attention to critical reviews of their facilities online. But it looks like it’s time to give patient reviews more weight. A new analysis shows that online patient reviews paint just as accurate a picture of a facility’s quality of care as do federal surveys used to measure patient satisfaction. 

Critical impact of talent management on HCAHPS

Providing high-quality patient experiences has been a top priority for hospital executives for some time now. But with the Centers for Medicare & Medicaid Services (CMS) tying reimbursements to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, it’s now a financial priority. In this guest post, Frank Costanzo, SVP business development at a global human capital management assessment and […] [MORE]

Docs jockey for high HCAHPS scores by overtreating patients

When it comes to keeping patients happy, the mandate for some doctors is simple: never deny a request for an antibiotic, an opioid pain medication, a scan or a hospital admission.