Healthcare News & Insights

Patients have less trust in doctors with accents

Health care providers with accents will have a harder time earning credibility in patients’ eyes. And there may be little anyone can do about it.

That’s the takeaway of a recent study published in the Journal of Experimental Psychology (PDF).

Researchers found that non-native speakers had lower credibility scores — not due to prejudice or suspicion of their background, but because it’s simply a little harder to understand them.

The study’s authors theorize that the accents slow the listener’s processing speed, which unconsciously makes the information seem less credible.

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