Healthcare News & Insights

Keep hospital staff engaged: 3 keys

The best way to ensure your hospital meets its performance goals is through working with a quality staff that’s engaged and committed to providing the best possible care.

465161665Because healthcare delivery has become more patient-centered than ever, it’s important that your hospital’s clinical staff is empathetic and friendly toward patients. Employees who are engaged in their work are more likely to have this attitude.

Using their strengths

To foster an environment where clinical staff feels engaged, it’s key to take advantage of each employee’s inner strengths and talents. This will create a better environment for everyone, from patients to clinicians to clerical staff.

An article in Gallup Business Journal describes how hospital executives can use a strengths-based management approach to improve employee engagement and the patient experience.

According to the article, this approach has three main objectives:

  1. Appreciate and understand everyone’s talents. To keep workers fully engaged, it’s important to learn about each staff member’s work style and motivation, along with their goals and needs.
  2. Identify the activities and tasks the person does best. Find out where your staff members shine, so you can assign them to areas where their skills are most productive.
  3. Make it easy for employees to improve on their unique talents. Give employees opportunities to expand on their natural talents through their daily work. If you let people broaden their scope, it’ll boost their results – which may lead to improvements in many areas of your facility.

Strengths-based management has many benefits for hospitals, including:

  • Promoting teamwork. Working as a team is important to meeting key performance metrics relating to patient care. Knowing your staff members’ strengths and weaknesses makes it easier to put together a team where people complement each other well.
  • Better delegation of responsibilities. Clinicians can more easily share the load with each other and collaborate with other members of your hospital staff to improve patient care if they’re aware of what everyone’s capable of doing.
  • Awareness of specific roles. If clinical staff members perform job-related functions that align with their natural skill set, they’re more likely to see exactly where they fit in the big picture of care delivery. And that makes them more capable and confident in their role.

Remember: The only way that you’ll truly know your clinical staff’s capabilities is to communicate with them on a regular basis. Speak with both management-level representatives and those on the front lines of patient care to get the clearest idea.

Your employees’ talents are a resource you can easily access, so be sure to use them to your hospital’s advantage.

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