Healthcare News & Insights

What health IT pros love and hate about their jobs

Healthcare IT professionals are highly sought after right now, and hospitals need to find every advantage they can get to attract and retain workers.

helpOverall, health IT pros are satisfied with their jobs, according to a survey conducted by Healthcare IT News. However, there is some room for improvement.

The publication surveyed more than 5,500 employees to find the best healthcare IT departments to work for. Among those surveyed, the most important factors for deciding how much they like their employer:

  • satisfaction with the day-to-day work
  • workplace culture
  • their co-workers in their immediate team or department
  • senior management and organizational leadership
  • training, professional development and advancement opportunities
  • their direct boss, and
  • compensation and benefits.

As those results show, money is important, as it is for any employee, but it doesn’t top the list when it comes to deciding where health IT pros want to work.

Another finding of the study is that employees working in smaller departments or teams are more likely to be satisfied than those in larger groups, and employees are often happier in a close-knit environment.

To retain top talent, even large hospitals can consider taking steps to break departments into smaller teams to create that kind of environment.

Health IT pros’ top complaints

What complaints do health IT pros have about their jobs? While satisfactions levels overall were high — on average, survey respondents rated their satisfaction a 4.31 out of 5 — these were the elements of the job employees were least likely to be satisfied with:

  • their workload
  • deadlines they’re given to complete their work
  • staffing levels in their department
  • access to the resources they need to do their jobs, and
  • work-life balance.

Notice a pattern in those responses? Most health IT departments are understaffed, and staffers are feeling the pinch.

While there’s not a whole lot hospitals can do if they don’t have the budget to hire more employees, the organization’s leadership can take steps to make sure work is being distributed fairly in the department.

In addition, offering benefits such as flexible scheduling and the chance to telecommute occasionally can help limit the effects of an increasing workload.

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