Healthcare News & Insights

Are patients driving your staffers crazy?

bad-results

A new study reveals nearly half of hospital employees feel disengaged from their work. And the more time they spend with patients, the worse it gets. Can hospitals change that?

The news comes to us from Press Ganey Associates’ study, “2010 Hospital Pulse Report: Employee and Nurse Perspectives on American Health Care.”

The study examined more than 235,000 employees at about 400 hospitals across the U.S. The researchers found that, overall, 45% of workers feel “discontent” or “disengaged” from their work. Those who spend the most time working closely with patients are the most significantly affected. Younger employees (Gen X and younger) were also less satisfied with their work than workers born before 1945.

According to the study’s authors, hospitals with greater numbers of these disengaged workers have more problems with retention, patient satisfaction, and are even less financially sound.

To avoid those problems, the researchers recommend administrators focus on creating an environment where employees feel emotionally bonded to their co-workers as well as the organization.

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Comments

  1. “To avoid those problems, the researchers recommend administrators focus on creating an environment where employees feel emotionally bonded to their co-workers as well as the organization.”

    Yes, I think this is an obvious solution to the problem. However, how do you do this? I think organizations have been struggling to come up with the answer to this question for years.

  2. You try to create a close emotionally relationship with your co-workers, however your supervisors or directors will not allow you to talk with your co-workers only during your lunch break or after hours. Once you leave your company a lot of times you are not thinking about work nor your co-workers. It’s funny to me when supervisors or directors talk about office morale, they don’t understand why it’s down.

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