Healthcare News & Insights

Why patients say nurses give better care than docs

Nurse practitioners scored significantly higher on patient satisfaction ratings than physicians.

The survey was conducted by asking low-income primary care patients to take the questionnaire used by the U.S. Agency for Healthcare Research and Quality’s Consumer Assessment of Healthcare Providers and Systems (CAHPS).

While both groups scored well, nurse practitioners (NPs) were rated significantly higher: Physicians scored an average 7.2 out of 10, but NPs received a near-perfect average of 9.8. For example, in terms of careful listening, only 50% of physician patients reported that they felt that doctors “always” listened carefully, compared to more than 80% of NP patients.

Patient satisfaction is a major indicator of quality of care. The research was revealed at the American Academy of Nurse Practitioners 26th Annual NP meeting.

The questionnaire covers patient’s feedback on how carefully clinicians listen, and how much respect clinicians showed for what they had to say.

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