Healthcare News & Insights

Real-time experience management provides insights needed during COVID-19

Even prior to COVID-19, patients, and the providers who cared for them, exhibited signs of trauma. In fact, according to consulting firm Prophet, 81% of patients indicated they were dissatisfied with their healthcare experiences. At the same time, more than half of the country’s physicians and nurses showed significant burnout symptoms, emphasizing how patients and […] [MORE]

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