Healthcare News & Insights

Real-time experience management provides insights needed during COVID-19

Even prior to COVID-19, patients, and the providers who cared for them, exhibited signs of trauma. In fact, according to consulting firm Prophet, 81% of patients indicated they were dissatisfied with their healthcare experiences. At the same time, more than half of the country’s physicians and nurses showed significant burnout symptoms, emphasizing how patients and […] [MORE]

Make remote work the new normal for healthcare call center agents

The coronavirus has made us adapt to a new normal – working from home. For hospital call centers, this presents a challenge. In this guest post, Shawn Yates, director of product management, health care for a company that develops a variety of information systems, reveals how modern software can track work from home agents, measure […] [MORE]

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