Healthcare News & Insights

Patient satisfaction surveys: 5 changes CMS must consider

For years, hospitals have been judged on their performance in patient satisfaction surveys – particularly the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey from the Centers for Medicare & Medicaid Services (CMS). 

4 tips to amplify your patient satisfaction surveys

Patient satisfaction surveys are growing in popularity among healthcare organizations as the U.S. health system continues its transition to value-based care. A well-designed and distributed survey can help you discover hidden issues or gems in your organization’s care system. It can also provide useful insights on whether you’re meeting patient expectations. In this guest post, […] [MORE]