Healthcare News & Insights

Boosting your bottom line and improving patient engagement with SMS

Text messaging is an increasingly popular way for businesses to interact with their customers. In this guest post Dave Rich, VP of product at a software company/carrier that provides direct access to telephony resources and advanced communication services, explains how hospitals can leverage short message service (SMS) as a communications channel to make the patient […] [MORE]

Finding the right balance when making investments

While the overarching goal across the healthcare industry has always been to deliver the best quality of care to our patients, physicians in every specialization are also faced with the fact that health care is a business. In this guest post, Dr. Jennifer Adams, a graduate of the Medical University of South Carolina College of […] [MORE]

Critical impact of talent management on HCAHPS

Providing high-quality patient experiences has been a top priority for hospital executives for some time now. But with the Centers for Medicare & Medicaid Services (CMS) tying reimbursements to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, it’s now a financial priority. In this guest post, Frank Costanzo, SVP business development at a global human capital management assessment and […] [MORE]

How other hospital are improving patient satisfaction

Patient satisfaction is an important factor for hospitals’ finances — but a lot of facilities are struggling to improve their scores. 

Keys to improving patient experience

Giving patients a quality experience when they come to your facility will take help from your entire staff — and even your technology. 

5 lessons hospitals can learn from hotels

Hospitals could learn a lot from the hospitality industry, particularly hotels.

3 lessons hospitals can learn about technology from Amazon

You may not think comparing healthcare delivery to a shopping website would be worthwhile. But according to one healthcare IT pro, when it comes to effective technology use, hospitals have a lot to learn from online retailer Amazon.com.

Improving patient experience: Study shows industry making small steps toward progress

For hospital executives, providing a positive patient experience has been and continues to be a top priority. But how are hospitals doing when it comes to improving patients’ experiences?

Who should be in charge of improving patient experience?

When it comes to providing a positive patient experience, there are two groups of providers who are essential for this outcome: nurses and physicians. But, when it comes to leading the effort to improve the patient experience, one group is being passed by.