Healthcare News & Insights

Online reviews affect patient choices: How hospitals can respond

More and more patients are turning to online reviews when it comes to choosing a doctor or hospital. That means your hospital needs to put its best foot forward online whenever possible.

Most doctors monitor their online reviews, survey says

While many physicians think it doesn’t matter what’s being said about them online, patients are increasingly relying on online doctor reviews to make decisions about their care. Is your organization doing anything to manage doctors’ online reputations? 

More doctors sue over bad online reviews

As more people turn to the web to help them make decisions about their healthcare, that means more potential patients will check out online reviews about doctors. And many physicians will do everything they can to protect their reputations on the web. 

Doctor spends thousands fighting negative reviews in court – and loses

Even though doctors don’t give much thought to online reviews from patients, they may come across some comments that are so out of line they may choose to take action. However, their rights under the law may be limited, as this recent court case shows. 

Doctors say online review sites are useless, check their own ratings anyway

Patients are using websites and social networks to conduct all sorts of health-related research. But there’s one thing physicians don’t believe patients are using the Internet for: 

5 ways to respond to negative online reviews

Studies show many patients go online to look for health-related information — and that includes information to help them choose doctors. What can doctors do if they they’re the target of a negative online review? 

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