Healthcare News & Insights

Health care: Managing the customer experience

Do you know what consumers say dictates a positive or negative customer experience when it comes to interacting with a hospital, a doctor’s office or other healthcare provider? How about what would cause one-third of consumers to switch their health insurance or healthcare provider?

Study: Pay attention to consumers’ personal experiences

Do you know what people say is their no. 1 reason for choosing a hospital?

90% of docs want more of a leadership role in hospitals

It seems doctors aren’t satisfied with the role they have in running hospitals. A new survey shows they want more of an executive role — among other things.

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