Healthcare News & Insights

‘Patient passports’ could help hospitals deliver better care

Hospitals need to have an open line of communication with patients and their families to provide the highest quality care. But in the chaos that comes with being sick, patients may forget to tell clinicians essential details about their health – or they may be too intimidated. 

New technique improves patient handoffs

Miscommunications at hospitals can lead to patient errors that cause harm, particularly during patient handoffs. But a new technique tested by researchers could come in handy with preventing problems. 

4 steps to a better relationship between doctors and hospital execs

Due to the shift toward value-based reimbursement, it’s important that healthcare execs and doctors work together to achieve the best outcomes so hospitals can continue to survive and thrive. But in many cases, hospital administrators might not be on the same page as clinical staff.

Text messaging may be a better alternative to pagers for hospital staff

In many hospitals, pagers are the primary tool used for communication between clinicians. If this is the case in your hospital, the practice may be eating away at your profits, and you may want to look at switching to secure text messaging instead.

Put your heart into delivering patient-centered care

“Patients come to us for high quality care — but they don’t like us very much.” That was the sentiment of Cleveland Clinic’s CEO, Dr. Delos “Toby” Cosgrove, when he took the reins at the Ohio mega-healthcare system 10 years ago. 

Malpractice suits: Lower your risk with honest and open communication

Do you know what patients report as the most important decision-making factor when they’re contemplating filing a lawsuit?

Doctors prefer traditional communication over technology

Despite the vast number of new tech products aimed at making communication easier, doctors still prefer talking to patients the old-fashioned way. 

83% of patients are worried about electronic records

Healthcare organizations are quickly adopting EHR systems, but many patients are still uncomfortable about their information being contained in electronic records. Here’s why — and what providers can do to help. 

3 downsides of electronic patient communication

As we’ve reported before, most patients want to use online portals to connect with their healthcare providers. However, a recent report shows why organizations might think twice about adopting some of those tools. 

Don’t let computers interfere with patient communication: 5 keys

As more hospitals start using EHRs and other health IT, many doctors may need to learn new communication skills.