Healthcare News & Insights

How to walk the call center floor when there isn’t one

While the popularity of remote work has grown 44% over the last five years and 91% over the past 10 years, the ability to empower, manage and support employees working from home has now become a mission-critical concern for businesses in every sector. Remote work is no longer a rare benefit that modern job candidates […] [MORE]

Make remote work the new normal for healthcare call center agents

The coronavirus has made us adapt to a new normal – working from home. For hospital call centers, this presents a challenge. In this guest post, Shawn Yates, director of product management, health care for a company that develops a variety of information systems, reveals how modern software can track work from home agents, measure […] [MORE]