Healthcare News & Insights

Execs want more health IT ROI measurements

Struggling to get budget approval for new health IT projects? Here’s one thing the folks in charge of the purse strings would like to see: 

A stronger effort to measure the return on investment (ROI) from health IT systems.

Most health care executives say their organizations don’t a good job measuring the overall success of their electronic health record (EHR) systems and other health IT investments, according to a recent report from health consulting firm Beacon Partners.

When gauging the success of an EHR implementation, there are several factors beyond ROI that must be considered — for example, improvements to care and patient safety. But that doesn’t execs don’t care about the financial implications.

Fewer than half (40%) of organizations are using performance measures for their health IT systems. And among the 300 health care execs surveyed, only 36% are satisfied with the way their organization uses the data they collect to measure ROI. Data is often collected and analyzed by the Quality Management department, so the information is most often used to measure clinical quality.

However, in order to keep spending in control and keep Finance interested in putting funds into the IT budget, it may be a good idea to collect and use data to make a strong case for ROI, also.

Most organizations collect clinician feedback

One are in which the majority of organizations are collecting a lot of data: measuring clinicians’ satisfaction with EHRs and other IT systems. In fact, 78% of respondents said their organization collects feedback from doctors and nurses to determine their satisfaction levels.

That’s important for allowing the organization to get the most out of its health IT investments. It’s important to run systems that people like and know how to use, and collecting feedback can give IT departments valuable information needed to plan system upgrades, improve training programs or choose new systems to implement.

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