Healthcare News & Insights

Don’t get ghosted! Top strategies to retain employees & hire new ones

You may have heard about the recent dating phenomenon of “ghosting,” but it turns out ghosting can affect more than just your personal life. More organizations are getting ghosted by job applicants and new hires, and the healthcare industry is facing the consequences more than most. 

When an applicant “ghosts” your facility, it means they disappear without warning. They don’t show up to interviews, they stop responding to emails and you never hear from them again.

And lately, it’s not just job applicants ghosting companies. More new hires aren’t showing up for their first day of work – and even some current employees are leaving for the day and not coming back.

Job-seeker’s dream

Right now, we’re in a dream world for job seekers. Unemployment is down and hiring rates are up, so people looking for work have their pick of positions.

This may be good for workers, but hospitals and health systems are facing shortages in key roles – particularly with physicians and nurses, and IT staff. They’ve also been experiencing ghosting at high rates and have been unable to retain employees.

So how can hospitals stop this phenomenon?

Avoid being ghosted

First, it’s key to regularly train your hiring staff on interviewing and recruitment. Since they’re the main points of contact for applicants, you want to make sure they’re ready for anything. No matter how talented your staffers are, it never hurts to refresh their skills.

You’ll also want to shorten the interviewing and hiring process, said Healthcare Finance News. A complicated interview schedule with many moving parts makes it more likely an applicant will drop out without warning.

Get rid of any repetitive parts of the process, and if you’re involving multiple departments, make sure everyone knows their role and understands the timeline for moving an applicant through.

Communicate clearly with applicants, too. Let them know it’s fine if they’re exploring other options, but ask them to keep you updated on their job search so you’re not caught unaware.

In return, keep them in the loop about the hiring process. If you don’t let them know where you are,  they’ll likely find another position without letting you know.

Most importantly: Keep your talent pipeline filled so you’re never scrambling for candidates. You don’t want to be left in the lurch and end up hiring someone who’s not a good fit out of desperation.

Some of these strategies can also be applied to retaining current employees. Clear communication about what’s happening at your organization helps workers feel more connected and like they’re valued members of the team.

Whether it’s hiring new employees or keeping experienced ones, efficiency and direct communication are key.

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